We measure ourselves against the highest international standards of performance, professionalism and ethics. We always put our customers first so they can design their future with confidence. 

If you would like to make an enquiry or provide a comment, please complete this form, we will make sure your message is delivered to the appropriate person within Chubb Life. You can also find us at:

Address: Chubb Customer Relations Department, Cairo, 140 bank street new Cairo

Email: chubblifecs.egypt@chubb.com






Describe the reason for your complaint 

To resolve your complaint, it would be helpful to us if you would:

    •    Set out the details of your complaint.

    •    Provide your policy number and if applicable, the claim number.

    •    Let us know of your preferred method of communication and provide your contact details.

We aim to respond to all enquiries within five working days and we may be required to issue a final response to you in writing. Complex cases may take longer to resolve, but we will keep you updated with progress. 

In the event we are unable to resolve your issue and we have issued you with our final response, you can approach the Financial Regulatory Authority by submitting your request directly: 

Financial Regulatory Authority


Smart village, building no. 136B ;Kilo 28 Egypt – Alexandria road, Giza province

E-mail address: info@fra.gov.eg

POBOX: 110
Hotline: 35345350
Fax no.: 35370037