At Chubb Life Egypt, we are committed to listening to our customers. Whether you have a general enquiry, need support with your policy, or wish to raise a complaint, we are here to help.
For Enquiries
If you have a question about your policy, need support, or have a general enquiry, please contact our Customer Service team:
- Email: chubblifecs.egypt@chubb.com
- Hotline: 19273
- Branches: Visit Chubb Customer Relations Department, Plot O216, Ring Rd, One Katameya, New Cairo 3, Cairo, Egypt, Floor 11 during working hours.
- Insert the details of your inquiry in the below section.
For Complaints
If you are not satisfied with a product or service, or would like to formally raise a complaint, you can reach us through:
- Email: chubblifeegypt.complaints@chubb.com
- Branches: Visit any of our branches during working hours.
- Head Office: Plot O216, Ring Rd, One Katameya, New Cairo 3, Cairo, Egypt, Floor 11
For faster handling, you may also complete our Customer Complaints Form and submit it via email, branch, or head office.
Our Complaint Handling Process
- Acknowledgment within 2 working days.
- Resolution within 10 working days (complex cases may take longer, with updates provided).
To serve you better, kindly include all relevant information and contact details. We are committed to handle all enquiries and complaints confidentially. In the event we are unable to resolve your issue, and we have issued you with our final response, you can approach the Financial Regulatory Authority by submitting your request directly:
Smart village, building no. 136B ;Kilo 28 Egypt – Alexandria road, Giza province
E-mail address: info@fra.gov.eg
POBOX: 110
Hotline: 35345350
Fax no.: 35370037